Terms & Conditions

Effective Date: 20 July 2026 

1. Introduction

At LearnOffice Ltd (“we”, “our”, or “us”), we provide professional Microsoft 365 training, workshops, webinars, consultancy support, and related learning services designed to help individuals and organisations improve their digital skills, productivity, and confidence.

These Terms & Conditions explain the agreement between LearnOffice and customers who purchase or access our services.

By booking or purchasing a LearnOffice service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Booking Confirmation

At LearnOffice, we believe every learning experience should begin with a smooth and professional booking journey. We are committed to providing clear communication, reliable support, and a high-quality experience from the moment you reserve your place.

A booking will be confirmed once:

• Payment has been successfully received; and

• LearnOffice has provided confirmation of your booking and relevant service details.

Once your booking is confirmed, LearnOffice will reserve the necessary time, preparation, resources, and expertise required to deliver your agreed training session, workshop, webinar, or consultancy service.

Customers will receive all relevant information required to participate effectively, which may include session dates, times, access details, preparation guidance, and any additional requirements.

To ensure we provide the best possible experience, customers are responsible for providing accurate booking and contact information and ensuring they have the appropriate access, equipment, and connectivity required to participate.

Payment is required at the time of booking unless an alternative arrangement has been agreed in writing with LearnOffice. By completing a booking, you confirm that you have reviewed and accepted these Terms & Conditions and any relevant service information provided before purchase.

We look forward to supporting your learning journey and helping you get the greatest value from your LearnOffice experience.

3. Payment Information

At LearnOffice, we aim to make the payment process simple, transparent, and secure.

Payment is required at the time of booking unless an alternative payment arrangement has been agreed in writing with LearnOffice.

All prices, payment requirements, and any applicable promotional offers will be clearly communicated before purchase. By completing a booking, customers confirm that they understand and accept the price and service details provided.

Payments are processed securely through approved payment providers. For further information about how payment-related information is collected, processed, and protected, please refer to our Privacy Policy.

Once payment has been successfully received, LearnOffice will begin allocating the necessary time, preparation, and resources required to deliver the agreed service.

All payments are subject to these Terms & Conditions and our separate Refund Policy.

4. Exclusive Promotions and Limited-Time Opportunities

At LearnOffice, we are committed to making high-quality learning opportunities accessible and rewarding for our customers. From time to time, we may introduce exclusive promotions, launch offers, special discounts, and customer incentives designed to provide exceptional value and help you maximise your learning experience.

These opportunities are carefully created to give customers access to our services at enhanced value for a limited period and may include introductory offers, promotional pricing, referral rewards, or other benefits.

To ensure clarity and fairness, each promotion will include specific details, including the applicable offer period, eligibility criteria, and any additional terms that apply.

Unless otherwise stated:

• Promotional offers are available for a limited time and may be subject to availability.

• Offers apply only to qualifying purchases or bookings completed during the advertised promotional period.

• Promotional discounts, benefits, or rewards cannot be exchanged for cash, transferred, or combined with other offers unless explicitly stated.

• LearnOffice reserves the right to update, extend, pause, or withdraw a promotion. Any changes will not affect customers who have already successfully redeemed an eligible offer.

• LearnOffice may refuse or withdraw promotional benefits where there is evidence of misuse, fraudulent activity, or a breach of these Terms & Conditions.

• All promotions are provided in addition to, and do not limit, your statutory consumer rights.

We encourage customers to take advantage of these limited-time opportunities when available, as promotional offers may not be repeated and availability may vary.

Full details and eligibility requirements for each promotion will always be clearly communicated before purchase, ensuring you can make an informed decision and enjoy the full value of your LearnOffice experience.

5. Service Delivery

LearnOffice delivers Microsoft 365 training, workshops, webinars, and consultancy services through appropriate delivery methods, which may include online sessions, virtual workshops, or other agreed formats.

We may use trusted third-party technology platforms to deliver sessions, manage bookings, process payments, communicate with customers, or support our business operations.

Customers are responsible for ensuring they have:

• Suitable equipment

• Appropriate software access

• Reliable internet connectivity

• Any required permissions or access rights required to participate effectively.

6. Training Content and Intellectual Property

All training content, materials, resources, documentation, templates, and supporting information provided by LearnOffice remain the intellectual property of LearnOffice unless otherwise stated.

Customers may use materials provided for their own personal learning or internal business purposes.

Customers must not:

• Copy, reproduce, or modify materials

• Distribute or publish materials externally

• Sell, licence, or commercially exploit materials

• Share materials with unauthorised individuals or organisations without prior written permission from LearnOffice.

7. Professional Advice and Service Disclaimer

LearnOffice provides training, guidance, and recommendations based on professional knowledge and experience.

Our services are designed to support learning and improve understanding of Microsoft 365 technologies.

However:

• We do not guarantee specific business outcomes, productivity improvements, financial results, certifications, career progression, or operational improvements.

• Customers remain responsible for decisions, configurations, and changes made within their own Microsoft 365 environments.

• Customers should consider appropriate testing, approvals, and internal processes before implementing changes.

LearnOffice is not responsible for issues arising from customer actions taken following training or guidance provided.

8. Customer Responsibilities

Customers agree to:

• Provide accurate booking and contact information.

• Attend sessions at the agreed time.

• Maintain appropriate professional behaviour.

• Ensure suitable technical access, equipment, software, and connectivity required to participate effectively.

• Provide any relevant information, permissions, or access rights required for LearnOffice to deliver the service effectively.

• Use LearnOffice materials, resources, and information responsibly.

Customers acknowledge that access to LearnOffice training sessions, webinars, workshops, and consultancy services is provided only to the customer and authorised participants included within the booking.

Customers must not:

• Forward, share, publish, or distribute LearnOffice webinar links, meeting invitations, access details, passwords, or joining instructions to unauthorised individuals.

• Allow individuals who have not purchased or been approved for attendance to access LearnOffice services.

• Share booking confirmations or access information without prior written permission from LearnOffice.

For organisational bookings, the customer is responsible for ensuring that only approved employees, representatives, or authorised participants attend the service.

LearnOffice reserves the right to verify attendee eligibility and restrict access where unauthorised participation is identified.

Where unauthorised access, misuse, or sharing of service access details occurs, LearnOffice may remove participants from the session and may refuse future access to services.

9. Customer Conduct

LearnOffice is committed to providing a professional and respectful learning environment.

Customers are expected to behave professionally during all interactions.

LearnOffice reserves the right to end or refuse service where behaviour includes:

• Abusive or threatening conduct

• Harassment or discrimination

• Disruptive behaviour

• Attempts to misuse, copy, or distribute LearnOffice materials improperly

Where a session is ended due to inappropriate behaviour, refunds will not normally be provided.

10. Confidentiality

LearnOffice respects the confidentiality of information shared during training sessions, workshops, and consultancy engagements.

Any customer information provided to LearnOffice will only be used for the purpose of delivering agreed services, unless:

• The customer provides permission for another use; or

• Disclosure is required by law.

Customers are also expected to maintain confidentiality regarding any confidential information shared by LearnOffice during service delivery.

11. Training Recordings

Training sessions, workshops, or consultations may only be recorded where prior agreement has been provided.

Where recording takes place:

• All participants must be informed

• Recording must comply with applicable privacy requirements

• Recordings must not be shared without appropriate permission

LearnOffice reserves the right to refuse recording requests where appropriate.

12. Feedback and Testimonials

LearnOffice values customer feedback and may request reviews or testimonials.

Where a customer provides feedback or a testimonial, LearnOffice may use this for marketing and promotional purposes unless otherwise agreed.

Customers should not share confidential business information within reviews or testimonials.

13. Changes to Services

LearnOffice may update training content, delivery methods, technology platforms, or supporting resources where necessary to:

• Improve service quality

• Maintain accuracy

• Reflect Microsoft 365 updates

• Enhance customer experience

Any changes will not materially reduce the purpose or value of the service purchased.

14. Third-Party Services

LearnOffice may use third-party providers to support service delivery, including payment processing, communication tools, booking systems, and training platforms.

LearnOffice is not responsible for outages, interruptions, or changes caused by third-party providers outside of our reasonable control.

15. Service Availability

At LearnOffice, we are committed to providing reliable, professional, and high-quality training and consultancy services.

We will make reasonable efforts to ensure that our services, booking processes, communication channels, and supporting platforms are available and operate effectively.

However, service availability may occasionally be affected by circumstances outside of our reasonable control, including technical issues, internet connectivity problems, third-party platform outages, maintenance activities, security measures, or other unforeseen events.

Where disruption occurs, LearnOffice will take reasonable steps to minimise the impact and, where possible, communicate any significant changes or delays to affected customers.

LearnOffice does not guarantee uninterrupted or error-free access to all services, platforms, or digital resources at all times. However, we remain committed to providing appropriate support and working with customers to deliver a suitable solution wherever reasonably possible.

Service availability does not affect your statutory rights or any obligations LearnOffice cannot legally exclude.

16. Limitation of Liability

To the maximum extent permitted by law, LearnOffice will not be responsible for:

• Indirect losses

• Loss of profits

• Loss of business opportunities

• Loss of data caused by customer actions

• Costs incurred from implementing recommendations

This does not exclude liability where it cannot legally be excluded.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions regarding this Terms & Conditions or require assistance with an existing booking, please contact us.

LearnOffice Ltd

Email: sales@learnoffice.co.uk

Phone: 07592 660335