Refund & Cancellation Policy
Effective Date: 20 July 2026
1. Introduction
At LearnOffice Ltd, we are committed to delivering a professional, reliable, and high-quality learning experience. We understand that circumstances can occasionally change, and this Refund Policy has been designed to provide clarity, fairness, and transparency for all customers.
This policy explains how payments, cancellations, rescheduling requests, refunds, and exceptional circumstances are managed when purchasing LearnOffice services.
2. Payments and Booking Confirmation
Payment secures your booking and enables LearnOffice to reserve the time, preparation, expertise, and resources required to deliver your selected training, workshop, webinar, consultancy service, or other learning experience.
A booking is confirmed once payment has been successfully received and LearnOffice has issued confirmation of the booking.
3. Refund Policy
As LearnOffice begins allocating time, preparation, and resources upon confirmation of a booking, all payments are generally non-refundable once payment has been successfully received.
We encourage customers to review all service information carefully before completing a purchase to ensure the selected service is appropriate for their requirements.
Nothing in this Refund Policy affects your statutory consumer rights under applicable law.
4. Customer Cancellations
If you are unable to attend your scheduled service, please notify LearnOffice as soon as reasonably possible.
Cancellation of a booking does not automatically entitle a customer to a refund.
Where appropriate and at LearnOffice’s sole discretion, we may offer one of the following:
An alternative session date, subject to availability.
Credit towards a future LearnOffice service.
Any alternative arrangements are offered at LearnOffice’s discretion and are not guaranteed.
5. Rescheduling
LearnOffice recognises that unforeseen circumstances may arise and will consider reasonable requests to reschedule wherever possible.
Rescheduling is subject to availability and operational requirements. Any payment already received will continue to apply to the rescheduled service.
6. Non-Attendance
If a customer fails to attend a scheduled session without prior agreement or reasonable notice:
The booking will be considered fulfilled.
No refund or credit will normally be provided.
A new booking and payment may be required to attend a future session.
7. LearnOffice Cancellations
If LearnOffice is unable to deliver a booked service, we will endeavour to provide reasonable notice and will, where appropriate:
Offer an alternative date or time; or
Provide a full refund where we are unable to deliver the agreed service.
LearnOffice will not be responsible for indirect or consequential losses, including loss of earnings, travel expenses, accommodation costs, or other third-party costs arising from the cancellation.
8. Technical Issues
LearnOffice is committed to delivering services using reliable technology and will make reasonable efforts to resolve any technical issues within our control.
Where technical difficulties occur due to factors outside LearnOffice’s reasonable control, we will work with customers to identify an appropriate solution where possible.
Refunds will not normally be provided where service disruption results from the customer’s own equipment, software, internet connection, device configuration, or access permissions.
9. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or require assistance with an existing booking, please contact us.
LearnOffice Ltd
Email: sales@learnoffice.co.uk
Telephone: 07592 660335